Today, Pizza Hut launched its collab event meal with Genshin Impact peripheral merchandise and in-game prop rewards. However, at 10:01 AM, one minute after the event started, Pizza Hut’s online ordering service crashed and denied all the payments.
The app says “order creation failure” when paying
What’s more, Pizza Hut’s App’s crash was quickly trending first on Chinese social media Weibo. It was not until 12:17 PM that Pizza Hut issued an announcement saying that the system had crashed because of an overwhelming number of orders created. Pizza Hut also said it would recreate the payments in the order they were placed, and Travelers will still have the opportunity to pay for meals that have been added to the cart.