Community FAQ
Q:I hope the search system in Stash can be enhanced. For example, if I want to find a Fire Resistance Ring, I can only search for "Fire Resistance" and then look for the Ring one by one. I hope in the next season, I can search for "Fire Resistance [space] Ring" to directly find Rings with Fire Resistance.
A:Thank you for your feedback; we will discuss how to optimize it.
Q:I hope the Quest guide's beacon doesn't just appear and disappear. When replaying the Main Story, I want to watch TV and play on my phone simultaneously, but having to repeatedly tap the guide is a bit troublesome.
A:This is indeed an aspect that can be optimized, and we will consider making improvements in the future.
Q:Will there be a chance for players to customize their character? Will there also be a chance where armors and other gears will apply visual appearance to our characters?
A:We currently have no plans in this area.
Q:Others trick hunters by putting 99 FE for only 1 Ember for example. Because I feel like they are getting away with my subscribers complaining about these scams. They confuse players, especially those who click right away. This will cause frustrations on some players. Is there a way we can take actions to this kind of people?
A:Indeed, such behavior can easily deceive Hunters who want to purchase Embers. We will discuss how to deal with such behavior.
Q:There is currently a hot topic in the Asia Server Korea chat channel.Existing players are doing in-game walkthroughs for new players. I think it's natural to communicate through chat, but for some reason, the chat ban is preventing us from doing so. Users are feeling the pain of the chat ban and are leaving the game permanently.We believe that a clear guideline for banning in-game chat should be announced in advance. Also, users are wondering what the credit score is. Please answer.
A:If players feel they have been wrongfully banned, please contact customer service in a timely manner, and we will investigate. About the credit scores, it will decrease when players send prohibited words (e.g., RMT or Insulting), and once the score reaches zero, their messages will be invisible to other players. Please, maintain a healthy and pleasant chat environment.
Q:Due to the Diablo 4 beta test, other ARPGs got a massive influx of new players, giving them an opportunity to expand their player pool and draw attention of mass. Do we have BIG and FUN new contents and advertisements ready to attract these potential players?
A:Yes, we have prepared many new contents and mechanisms to attract new players and impress old players. The recent global launch reveal live stream is one of our promotional contents.
Q:In the upcoming season can we expect to see new content or events??cause the second season's gameplay got stale pretty early on.
A:Of course, the next season will introduce many new gameplay elements and mechanics. For more information, please check our Season Preview video.
Q:"Will the old hero traits be adjusted or modified??for example the base rehan was literally unplayable this season"
A:Yes, each season we will adjust and modify some Heroes and skills based on the data and their usage rate, such as S2's Frostfire Gemma and Berserking Blade. They became quite popular in the S2.
Q:Is there a plan to reduce the reliance on the Trade House? Without a lot of active players (near the end of S1 and S2 for example) the lack of availability for crafting materials (or any items) have made the economy go haywire.
A:We currently have no plans in this area, but we will pay more attention to the Trade area at the end of the season.
Q:Is it possible to add Seething Rehan, Charge Calling Moto, Oracle Thea etc. to the hero emblem pool before next season starts so we can do some practice runs instead of going blind at the start of the season?
A:sadly no,The mentioned Heroes and Hero Traits can be obtained in the next season by exchanging Hero Emblems.
Q:In the season 3 preview, we were introduced with prototype crafting. A new method of crafting that allows players to optimize dropped gears to their liking. The problem is, there are practically no gears worthy of being decent prototypes at all. Considering that gears also have limited re-roll chances, I can not understand how prototype crafting can be an EASIER way of getting decent (not perfect) gears compared to current crafting. If dropped gears do not have decent options to start with, how are we supposed to craft decent prototypes with these?
A:In the new season, dropped equipment has a chance to have decent affixes, and powerful affixes can also be rolled in Prototype Crafting. Since S3 has changed in many aspects, please experience the all-new Crafting system in the new season.
Q:New Pact spirit that will have +14% chance to successfully greed the reward while having 50% chance if we succeed in greed it gives 3x reward. That is 60% more rewarding than anyone who does not have the spirit. Is there a chance to have it a bit more balanced before launch?
A:The 3x situation is only a 21% earning increase. Three times may seem like a lot, but the actual bonus won't be that much after factoring in probabilities.
Q:What is swallowing and devouring in the new season?In the reveal stream there are items with these terms, what do they mean?
A:We'll leave it as a surprise; please try it out after the new season starts.
Q:So I believe before we didn't have any sentries with "attack" type and most of the talents have wording "sentry skill cast frequency".as for now we have ghost blade and Arrow Einherjar which had #attack tag on the livestream. So would these talents affect their attack rate or would these talents be reworked? Hope to see that in balance changes.
A:sentry skill cast frequency” can affects their attack rate, and the both of these skills have the #AttackTag, which means they will both benefit from Attack-related Affix effects.
Q:The current ember crafting deleted options randomly, which is the main reason that made us cancel the crafting result. If current ember crafting is replaced with targeted crafting, does it also delete options randomly too? If so, does it remove options gained from prototype crafting?
A:Using low-level or High-level Embers for precise Crafting can only add an affix, not replace one (and Crafting is not possible if all Suffix slots are full).
Q:About the omni/restless ember and affix in the next Season.
A:Omni/Restless Ember will be removed in the next season, but the affix will still exist. Dropped gear will have a chance to have those affixes, prototype crafting will have a chance to obtain them, and you will have a chance to get the item from a specific memory to have those affixes.