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Must-knows about the Undawn launch!

5K View2023-06-14

Launch information

Q: When will Undawn be officially launched?

A: The Undawn game servers will officially come online on Jun. 15, 2023, at 11:00 (UTC+9). Please note that the server list will not be accessible until the servers are up and running.

Below are the launch times for each version/region:

Japan: 11:00, Jun. 15 (UTC+9)

Global (Korea): 11:00, Jun. 15 (UTC+9)

Global (E. and W. Europe): 10:00, Jun. 15 (UTC+1)

North America: 08:00, Jun. 15 (UTC-5)

Downloading the game

Q: When can I start downloading Undawn?

A: The game installation package will be made available for pre-download from Jun. 13, 2023 at XX:XX. Pre-downloads will be available from the Apple App Store, Google Play Store, official Undawn website, and Steam Store. Pre-downloading certain resources in advance will allow you to download the rest of the game quicker and get to playing Undawn sooner when Undawn is officially launched. You can also start creating and customizing your character as soon as you are done with your pre-download.

Pre-downloads are available from the following times:

Global: Pre-downloads start 11:00, Jun. 13 (UTC+9)

North America: Pre-downloads start 06:00, Jun. 13 (UTC-5)

Japan: Pre-downloads start 00:00, Jun. 14 (UTC+9)

Q: Can I start playing the game once the pre-download is complete?A: Once you're done with the pre-download, you can start creating and customizing your in-game character using Undawn's exciting customization system that offers a smorgasbord of options, so definitely let your imagination fly! However, you won't be able to play the game just yet until game launch.

Q: How do I load my character into the game after the game is launched? Will the customization system be closed at any time?

A: After the game is launched, simply log in using the same account to load your pre-customized character. You can also create a Face Data ID beforehand and use it to load your character. The customization system will be closed to players from XX:XX on Jun. 14 until the official launch of the game. During this period, players will not be able to create or customize characters using the system.

The customization system will not be available during the following times:

Global: Customization will close at 00:00, Jun. 15 (UTC+9)/16:00, Jun. 14 (UTC+1)

North America: Customization will close at 10:00, Jun. 14 (UTC-5)

Japan: Customization will close at 00:00, Jun. 15 (UTC+9)

Q: Can I use an older version of the game to play Undawn once it's launched?

A: You will not be able to play Undawn using older versions of the game once it's launched. Please uninstall all older versions of the game and clear the relevant game data, then download and install the latest version of the game to play.

Q: What are the device requirements for Undawn?

A: The current minimum and recommended device specifications for Undawn are as follows:

Minimum specifications:

Android: Snapdragon 460 or Helio P60 or Kirin 970, 3GB RAM

iOS: iPhone 6s

PC: Intel i5-4430, 4GB RAM, GeForce GTX 660

Recommended specifications:

Android: Snapdragon 865 or Dimensity 6020 or better, 8GB RAM and above

iOS: iPhone 11 Pro Max or above

PC: Intel i7-8700, 16GB RAM, GeForce RTX 2060

Frame rate: Currently, the game supports a frame rate of 30 FPS, or 60 FPS on some high-end devices. You may wish to adjust the game's graphic settings for a more optimal play experience.

The Undawn team is also working to improve device compatibility, so stay tuned!

Q: How much free space do I need to install Undawn?

Currently, the game installation package has a size of approximately 9GB. However, as the package will have to be decompressed as part of the installation process, we recommend that the player have around 20GB (on PC)/15GB (mobile) of free space to install the game. The estimated free space required is only used for a short time when the package is being decompressed, and any space not needed after will be freed up once installation is complete.

PC-related questions

Q: Can I use a character created in the PC version in the mobile version of the game?

A: Yes, as long as you log in using the same account to a version of the game for the same region. However, please note that Google logins are not supported on iOS, and Apple ID logins are not supported in the Android version of the game.

Q: Can we look forward to DLC (downloadable content) for the PC version of Undawn?

A: Players can look forward to free version updates for new play content in Undawn.

Regional servers and accounts

Q: On which platforms will I be able to play Undawn, and is player data synced between various platforms?

A: Undawn will be launched on iOS, Android, PC, and Steam, and all player and purchase data will be synced across these platforms.

Q: What are the ways I can use to log in to the game?

A: On iOS devices, you can use your Apple ID, Facebook or Twitter logins, or log in as a guest.

On Android: Google, Facebook, and Twitter logins.

PC and Steam: Facebook, Twitter, Apple ID, and Google logins.

Q: Can players playing on different platforms, but on the same server, play together in Undawn?

A: Players using different platforms can play the game together provided that they are on the same server.

Q: Is cross-server play available in Undawn?

A: Cross-server play is only available for certain formats that allow player matching across different regional servers.

Q: Is the number of game servers fixed for launch day?

A: We may adjust the number of servers available based on actual traffic on launch day, so select the server that works best for you.

Reward redemption

Q: How do I collect the pre-registration reward I received from the official website?

A: The pre-registration milestone reward will be sent to players via in-game mail within seven working days of game launch, and please note that rewards have to be claimed within one month of game launch. Thank you for supporting Undawn!

Q: I've been given a reward code. Where do I enter it?

A: Once you unlock the Perks system in-game when your character reaches Lv. 10, go to Perks in the upper-right corner of the main screen, then Reward Code Center, to claim your reward.

Q: Where do I enter my Creator Code?

A: Once you unlock the Perks system in-game when your character reaches Lv. 10, go to Perks in the upper-right corner of the main screen, then Creator Code, to enter your code and claim your reward.

Other

Q: I have more questions about the Undawn launch. Where can I go?

A: If you have any other questions, please feel free to get in touch with us through Customer Service or any of our official social media channels. Thank you for supporting Undawn!

Pre-download here: