We have confirmed that there was a progress reset issue in the "Super Value Rebate" event which occurred on June 30th (UTC+8 time). We will fix the bug and here are the following plans:
All players' recharge amounts on June 30th will be added to the overall recharge amount for June to compensate for the event's overall accumulation.
Based on the total recharge amount in June, if it exceeds the reward tier that was not correctly claimed during the event, it will be compensated to in-game mailbox before July 7th.
Rewards obtained by players due to repeated recharges on June 30th will not be revoked by the system.
Compensation calculation example:
Player A recharged $30 on June 15th and another $30 on June 30th, reaching the reward tier of $49.99. However, due to progress reset, the reward was not unlocked. We will complete the reward compensation before July 7th.
Player B recharged $30 on June 20th and another $10 on June 30th, still within the same reward tier and did not unlock a new tier. Therefore, no additional reward compensation will be given.
Player C recharged $5 on June 25th, and then recharged $50 on June 30th and claimed all rewards. As all tiers have already been claimed within June, there will be no additional bonus issued according to the calculation.
The actual recharge amount in different countries/regions will be based on the local currency.
We apologize for any inconvenience this may have caused.