Im giving 0star for this game worst ever

i don't know what to say honestly. I really enjoy this game and i am getting quite fond of the game play and the competition, but i am putting 4 stars only because of two specific reasons. First being that sometimes before game starts i see a loading appearing on the bottom of the screen and my player doesn't move at all so i logout and log in again just to see that i lost -10. When you se the record game it shows that the AI wins the game, and its not the first time. Secondly is the fact tha when whenever i try to play pinnacle relay or team i have to wait an infinity (last time the matching was on for more then 10min and still nothing). Please help me out here. Why i loose if i win in the end.

This game is awesome but I always get unlucky in this game