this game is not what you think it is

I have sent in several videos about shooting through walls very high ping 90% of the time...and matchmaking is horrid....when it's just you and bots vs a team u might as well quit...I have spent around $50 on this game and I have yet to get all characters...on the other hand my wife plays this game and has spent $0 but yet she had all the characters. It's kinda backwards,...she has yet to complete a season even during early release...instead of coming out with new maps or outfits which do nothing but costs money...you would think they would fix their server...this game just keeps getting worse as new stuff roles out...I agree with a lot  of others ?. how can u come out with ranked matches when I'm getting killed through walls or the other team pops up in front of me out of nowhere?....game isn't the hype they are making it out to be...why pay money with the way everything is set up...makes no sense....devs have told me to upload to YouTube but then they close ticket without any other verification. I used to play a lot but slowly losing intrest...any character over lvl 20 gameplay takes another dump.. enemy team kills me in 1 shot...I start losing health and I just respawned