The developer had blocked a player claiming he had refunded purchases up to 1200 euros. They then asked him to purchase 1200 euros worth of packs to have his account unlocked. Check was made with Apple store however no refunds were made. Bank transactions were also shown to the customer service that no refunds had entered the account. Customer service insisted that the player paid 1200 euros. The player had spent 5k in the game, why would he only ask for partial refund? This was spent within a month.
Terms and condition showed that refund procedure is very detailed and thorough, so I don't think refunds can be made easily. How was it that the player was able to refund? Clearly this is an extortion and the company now owes him 1200 euros.