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[Issue Preventing Some Users from Logging In]
11K View2021-10-29Source from the official
Some players have been experiencing an issue preventing them from logging in.
We apologize for any inconvenience this may have caused.
Issue: Due to the region and language settings, an error preventing login occurred during data conversion
<For Android users>
Update the app on TapTap, and then log in. The issue will be resolved.
<For iOS users>
We are currently submitting the update request to the App Store. Please wait until the update is ready.
Compensation for this issue is currently being prepared.
Once the details have been decided, we will be reported on a Facebook.
We apologize for any convenience this may have caused.
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Comments
Login issue solved!🎉🎉
To whom experiencing the Login failure, now you can solve this problem on your phone!
Just simply set your phone system language to English(United States) or English(United Kingdom) and you should be able to login the game!
Sorry for the inconvenience we have caused, we will try to avoid this bug in our future version.
And big thanks to baybarsozcankaya who helped us find this solution!
官方QQ群：539099138
Starstride1K2023-10-15
i am adding another discussion on here. I feel as is it's a problem with you guys since i even contacted the support team. They recommended that i clear the cache from my phone and i did and it didn't help at all. This is day 3 now of not being able to play because i can't log in.
Yuri8622022-10-05
What does this mean?
does anyone know what this means?? I only speak English, and I don't have a translator 😿 it pops up when I try to login, I updated the app and everything but its still not working. Any help would be appreciated, thank you! <3
maddie1K2022-08-06
View desktop siteTapTap looks better
on the app 
It's useless can't install.
2021-12-10
It worked on my device. Maybe you should uninstall the old packet.
2021-12-10
But when i gacha on benner why still force close?
2021-10-29
Author likedlol
2021-10-29
same
2021-10-29