Mods ban you if you report issues publicly. Same old crypto tactics of having dodgy agents and over-agressive mods who lie about fixes and the game. Their facebook team don't even let issues be published unless they control the narrative.
As an Example, I paid for a 24 hour perk and was then locked out of the game for more than 12 hours....and was told to be patient, as if the time issue would just resolve itself. No offer for resolution or compensation, I was accused of lying, which was a lie.
Otherwise: Very pay to win, but if you do pay their dev changes can waste your payment as the timers run out when you're locked in the game. Rewards have gotten worse and worse over time. Very little new content anyway.
There's a point where you're going to have to grind and grind and grind for ask wood and that's just going to take months for anyone, paid or not. You will reach a ceiling and that will be the most you can do to advance - go to a swamp and cut down trees.