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DEV TALK [Network & Matchmaking]
1K View2022-12-09
Greetings from the Dev Team! It has been one week since the Soft Launch. We are always paying close attention to the problems you have encountered. And we are struggling mightily to fix these problems.
We are deeply aware that the network latency has brought some subpar experiences for you. Our initial motivation is to offer players worldwide the chance to match and play together freely, so we have deployed many server nodes in multiple regions, basically achieving the global network deployment. But beyond our expectations is that a large number of players joined a team by invitation from the world channel or friend list for a matchmaking queue, and some of the players might not notice that the team captain comes from other regions, resulting in players from different regions entering the same match. Admittedly, this case augments the PING of the players whose regions differ from the captain’s to be too high for a smooth battle, which is the core reason for current in-battle lagging.
As yet, we have fixed some critical network issues, including laggy gaming after reconnection, buffering downloads, etc. To secure your smoother gaming experience, we are working on optimizing the logic of recommended region settings and will add a pre-match notification to indicate whether your PING is suitable to start a match. We suggest you check whether your region is the same as the captains’ before starting a match to ensure a better gaming experience. Matching with players from other regions does cause some network latency. You can check regions' PING by tapping [Region] on the upper corner of the room page before starting a match.
A time-consuming queue is another concerning problem. We have located this problem and will fix it soon. Before we completely solve this problem, you can try the following methods to find a match more quickly:
1. Start a match in a sole que or a quintet que (five-player queue).
2. Set your position preference as "Any Position".
We cherish every minute with you in ACM and are always sparing no effort to better your gaming experience.
Mentioned games
Comments
Abnormal Condition
We’re aware that there is an issue whereby one team's PING is determined by the PING of the captain's region, which caused some players to experience high latency after teaming up through the world chat channel. We will fix this issue as soon as possible.
To better your gaming experience, we advise you to check whether your regions with lower PING are the same as your teammates’ when you join a team via the world channel or friend list before starting a match. And if it is possible, please team up with players whose region is the same as yours. Thanks for your patience and support!
AutoChess Moba6772022-12-02
Why u guys match players with a distance so huge? Lack of players? Frequently i get match with 250+ ms of latency. The normal here in my location is 40~50 ms, even in t3 arena. But, as i say, Frequently the game match me with people so far with 250+ ms. Unfair enough to give up and uninstall the game. The right thing is wait for players from same region. Bad experience is WORSE than none experience. Think about that.
Alisson Nunes5162022-11-23
About server selection instructions
In this test, we deployed servers in two regions, Singapore and Virginia. If players frequently drop their connections or have unstable networks during play, try changing servers.
Note: The data of the two servers is not interconnected, and the time is also deployed according to the local time, so the two servers will be time different.
SGP zone: (UTC+08:00)
VA zone: (UTC-05:00)
Starstride1K2023-10-11
View desktop siteTapTap looks better
on the app 
I hope that in Southeast Asia the signal problem can be resolved. It's very uncomfortable playing on a bad signal, even though my internet is fairly good for playing other games, hopefully.
2022-12-10
too many excuse and bad rating , incompetent .DONE UNINSTALL !!
2022-12-19
i dont care that you ripp offed dota 2 but please fix lag.
2022-12-11